Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 12:55:45 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  2 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:50 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           03:58 PM, 12th Nov                   Asjad                    Are we still connected?           04:08 PM, 12th Nov                     hii                    Hello           04:09 PM, 12th Nov                     hii                    Yoes           04:09 PM, 12th Nov                     hii                    I have been trying to get in contact with you since yesterday w           04:10 PM, 12th Nov                     hii                    I ordered few item's i cnt see in ky orders i want few items to be returned           04:10 PM, 12th Nov                     hii                    R i brother are you there?           04:11 PM, 12th Nov                   Asjad                    Sorry for the inconvenience           04:13 PM, 12th Nov                   Asjad                    Kindly provide us the order number           04:13 PM, 12th Nov                     hii                    Can you please check with my nobile number           04:14 PM, 12th Nov                     hii                    Mobile*           04:14 PM, 12th Nov                     hii                    Thank you for your order. Order 6239853283           04:16 PM, 12th Nov                     hii                    This is the order number           04:17 PM, 12th Nov                     hii                    ?           04:22 PM, 12th Nov                     hii                    ?           04:22 PM, 12th Nov                     hii                    ?           04:22 PM, 12th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           04:30 PM, 12th Nov                   Asjad                    ·You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can also drop off your return to any ( Max ) store across the KSA.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:32 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:55 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681810