Subject: Ticket Assigned - Conversation with basma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 12:14:22 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basma basma                    Bot:  Hi again! Bot:  Please enter your name Customer:  basma Bot:  Hi Basma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:26 PM, 12th Nov                     basma                    Hello?           03:34 PM, 12th Nov                     basma                    Hello           03:45 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           03:45 PM, 12th Nov                     basma                    Can you please track this for me tracking id #46376119440           03:45 PM, 12th Nov                     basma                    /startOver           03:52 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           03:52 PM, 12th Nov                     basma                    Basma           03:52 PM, 12th Nov                   Bot                   مرحبًا Basma، ماذا تحتاج للمساعدة؟           03:52 PM, 12th Nov                     basma                    Yes           03:53 PM, 12th Nov                   Bot                   مرحبًا Basma، ماذا تحتاج للمساعدة؟           03:53 PM, 12th Nov                     basma                    Can you please talk in English           03:53 PM, 12th Nov                   Bot                   مرحبًا Basma، ماذا تحتاج للمساعدة؟           03:53 PM, 12th Nov                     basma                    /startOver           03:53 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           03:53 PM, 12th Nov                     basma                    Basma           04:04 PM, 12th Nov                   Bot                   مرحبًا Basma، ماذا تحتاج للمساعدة؟           04:04 PM, 12th Nov                     basma                    Return process           04:07 PM, 12th Nov                   Bot                   مرحبًا Basma، ماذا تحتاج للمساعدة؟           04:07 PM, 12th Nov                   Asjad                    Hi Basma, Thank you for contacting us. How may I help you?           04:07 PM, 12th Nov                   Asjad                    Are we still connected?           04:11 PM, 12th Nov                   Asjad                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:14 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681559