Subject: Ticket Assigned - Conversation with muhammad owqis
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 11:44:06 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad owqis muhammad owqis                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad Owqis ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 12th Nov                     muhammad owqis                    Ok           03:02 PM, 12th Nov                     muhammad owqis                    I need to returned shall I go to your showroom and returned iem           03:03 PM, 12th Nov                     muhammad owqis                    Still waiting           03:06 PM, 12th Nov                     muhammad owqis                    Hello           03:07 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           03:07 PM, 12th Nov                     muhammad owqis                    Still my problem not silve           03:08 PM, 12th Nov                     muhammad owqis                    I want to returned some items so shall I go to your showroom           03:08 PM, 12th Nov                   Asjad                    Hi Muhammad, Thank you for contacting us. How may I help you?           03:39 PM, 12th Nov                   Asjad                    ·You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can also drop off your return to store .  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:40 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:43 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681375