Subject: Ticket Assigned - Conversation with anitha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 11:27:15 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anitha anitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anitha Bot:  Hi Anitha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553659170            02:40 PM, 12th Nov                     anitha                    i would like to knwo the refund status for the order numbers 9611569861 and 9610788718           02:42 PM, 12th Nov                     anitha                    Hello           02:47 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           02:47 PM, 12th Nov                     anitha                    can i talk to an agent please?           02:48 PM, 12th Nov                   Asjad                    Hi Anitha, Thank you for contacting us. How may I help you?           02:52 PM, 12th Nov                   Asjad                    Are we still connected?           02:54 PM, 12th Nov                     anitha                    hi           02:54 PM, 12th Nov                     anitha                    i would like to knwo the refund status for the order numbers 9611569861 and 9610788718           02:54 PM, 12th Nov                     anitha                    the products have been picked up two weeks ago           02:54 PM, 12th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           02:54 PM, 12th Nov                     anitha                    i still have not recived any refund email from you           02:55 PM, 12th Nov                   Asjad                    Did the items are collected by the courier Team?           02:56 PM, 12th Nov                     anitha                    yes           02:56 PM, 12th Nov                     anitha                    about two weeks back           02:56 PM, 12th Nov                   Asjad                    Kindly provide us the return receipt           02:56 PM, 12th Nov                     anitha                    the courier team does not usually provide the return receipt           02:57 PM, 12th Nov                     anitha                    i had three orders to return           02:57 PM, 12th Nov                     anitha                    all the three pick ups were dont on the same day           02:57 PM, 12th Nov                     anitha                    i have got the refund initiated email for the other one           02:58 PM, 12th Nov                     anitha                    i shall give you the order number           02:58 PM, 12th Nov                     anitha                    Order #9611408097           02:58 PM, 12th Nov                   Asjad                    Sorry for the inconvenience caused to you           02:58 PM, 12th Nov                     anitha                    i have received the refund email for this order           02:58 PM, 12th Nov                     anitha                    but not for the other two           02:58 PM, 12th Nov                   Asjad                    we will forward your concern to the relevant team           02:59 PM, 12th Nov                     anitha                    ok           02:59 PM, 12th Nov                     anitha                    so will somneone contact me?           02:59 PM, 12th Nov                   Asjad                    The refund will be initiated if the items have been received at warehouse           03:08 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:26 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681266