Subject: Ticket Assigned - Conversation with maricris
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 16:16:11 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maricris maricris                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  maricris Bot:  Hi Maricris ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:37 PM, 04th Nov                     maricris                    Hey           07:41 PM, 04th Nov                   Asjad                    Hi Maricris, Thank you for contacting us. How may I help you?           07:41 PM, 04th Nov                     maricris                    Hi. I requested already for return pick up. Iwant to ask if i can return it in store instead?           07:42 PM, 04th Nov                   Asjad                    You can return the items in the store within 14 days after the delivery.           07:44 PM, 04th Nov                     maricris                    My tax invoice is in my email. Do i need to print it or just show them?           07:45 PM, 04th Nov                   Asjad                    No need to print, you can return without a print.           07:47 PM, 04th Nov                     maricris                    Ok. Thanks.           07:47 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            07:50 PM, 04th Nov                     maricris                    Can you just cancel my return request for pick up? I will just return it in store           07:51 PM, 04th Nov                     maricris                    I will just go the store now and return it. No need for pick up           07:52 PM, 04th Nov                     maricris                    Hi           07:57 PM, 04th Nov                   Asjad                    Kindly provide us the order number.           07:57 PM, 04th Nov                     maricris                    6237829169           07:58 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           08:01 PM, 04th Nov                   Asjad                    We have deleted your return request as per your wish.           08:02 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            08:05 PM, 04th Nov                     maricris                    So can i go now to store and return it?           08:06 PM, 04th Nov                     maricris                    I paid it via card. How can i get the refund?           08:07 PM, 04th Nov                   Asjad                    It will be refunded in you card only.           08:09 PM, 04th Nov                     maricris                    Ok. Can i go to store now?           08:11 PM, 04th Nov                   Asjad                    Yea, of course.           08:13 PM, 04th Nov                     maricris                    Thanks           08:13 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            08:13 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           08:15 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651653