Subject: Ticket Assigned - Conversation with sheryl marzan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 15:55:14 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheryl marzan sheryl marzan                    Bot:  Hi again! Bot:  Please enter your name Customer:  sheryl marzan Bot:  Hi Sheryl Marzan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:25 PM, 04th Nov                   Asjad                    Hi Sheryl, Thank you for contacting us. How may I help you?           07:27 PM, 04th Nov                     sheryl marzan                    Hi, the item that was delivered to me is different           07:28 PM, 04th Nov                     sheryl marzan                             07:29 PM, 04th Nov                     sheryl marzan                    This is the one I ordered           07:29 PM, 04th Nov                   Asjad                    Kindly provide us the order number so that we can help you.           07:29 PM, 04th Nov                     sheryl marzan                             07:29 PM, 04th Nov                     sheryl marzan                    9610739101           07:31 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           07:34 PM, 04th Nov                     sheryl marzan                    Ok thanks           07:34 PM, 04th Nov                   Asjad                    We apologise for the inconvenience           07:35 PM, 04th Nov                     sheryl marzan                    Though I have already selected to return the item, is it still possible they will deliver what I have ordered?           07:36 PM, 04th Nov                   Asjad                    Sorry, it can not be delivered now           07:37 PM, 04th Nov                     sheryl marzan                    I mean they can still deliver the correct item and return this wrong item?           07:38 PM, 04th Nov                   Asjad                    It can be returned only, you can place new order for the same after the refund.           07:43 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            07:44 PM, 04th Nov                     sheryl marzan                    you should check first items before delivery in order to avoid inconvenience from you especially the the customers.           07:45 PM, 04th Nov                   Asjad                    Sorry for the inconvenience, We can understand you frustration. We will try to improve our service .           07:49 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           07:54 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651559