Subject: Ticket Assigned - Conversation with asmaa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 15:53:33 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asmaa asmaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asmaa Bot:  Hi Asmaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569259312            07:28 PM, 04th Nov                     asmaa                    I want to change something in my last order not return           07:28 PM, 04th Nov                   Asjad                    Hi Asmaa, Thank you for contacting us. How may I help you?           07:28 PM, 04th Nov                     asmaa                    I want to change something's size in my last order , i dont want to return it           07:29 PM, 04th Nov                     asmaa                    How can i do it ?           07:29 PM, 04th Nov                     asmaa                    Hello           07:31 PM, 04th Nov                   Asjad                    Kindly provide us the order number.           07:32 PM, 04th Nov                     asmaa                    9611814351           07:33 PM, 04th Nov                     asmaa                    I want to change size of lee cooper shirt from large to medium           07:35 PM, 04th Nov                     asmaa                    Can i go to near store and do it there ?           07:35 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           07:39 PM, 04th Nov                     asmaa                    Hello           07:40 PM, 04th Nov                   Asjad                    In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:40 PM, 04th Nov                     asmaa                    Ok .. thank you           07:42 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            07:46 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           07:53 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651551