Subject: Ticket Assigned - Conversation with marilou
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 14:13:41 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marilou marilou                    Bot:  Hi again! Bot:  Please enter your name Customer:  marilou Bot:  Hi Marilou ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534525157            05:53 PM, 04th Nov                   Asjad                    Hi Marilou, Thank you for contacting us. How may I help you?           05:54 PM, 04th Nov                     marilou                    i want to return one item           05:54 PM, 04th Nov                     marilou                    i want changes the size           05:55 PM, 04th Nov                     marilou                    hello anybody here           05:55 PM, 04th Nov                   Asjad                    kindly provide us the order number           05:56 PM, 04th Nov                     marilou                    which no           05:57 PM, 04th Nov                     marilou                    order no.           05:57 PM, 04th Nov                     marilou                    LM6237707974           05:58 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           05:59 PM, 04th Nov                     marilou                    ok sir           06:00 PM, 04th Nov                   Asjad                    In the meantime, an exchange is not available. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the KSA.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:03 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            06:11 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           06:13 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651115