Subject: Ticket Assigned - Conversation with shumary abarquez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 14:10:17 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shumary abarquez shumary abarquez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shumary abarquez Bot:  Hi Shumary Abarquez ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559697839            05:42 PM, 04th Nov                     shumary abarquez                    Hi theres one piece missing of my orders           05:42 PM, 04th Nov                     shumary abarquez                             05:44 PM, 04th Nov                     shumary abarquez                    It was delivered earlier i pay the exact amount but one piece is missing the eyeline.           05:46 PM, 04th Nov                   Asjad                    Hi Shumary, Thank you for contacting us. How may I help you?           05:48 PM, 04th Nov                     shumary abarquez                    Hi i have one piece missing in  my orders i paid the exact amount.           05:49 PM, 04th Nov                     shumary abarquez                             05:49 PM, 04th Nov                     shumary abarquez                    My order was delivered earlier but the eye pencil was not included.           05:50 PM, 04th Nov                     shumary abarquez                    I paid the exact amount.           05:50 PM, 04th Nov                   Asjad                    kindly provide us the order number           05:52 PM, 04th Nov                     shumary abarquez                    LM6238122777           05:54 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           05:56 PM, 04th Nov                     shumary abarquez                    Ok.Thank you           05:56 PM, 04th Nov                   Asjad                    After checking your order, we found out that your order has been delivered completely, including  Essence Long Lasting Eye Pencil)           05:58 PM, 04th Nov                     shumary abarquez                    It was not in the box.i wont contact you if i recieve the complete items           05:59 PM, 04th Nov                   Asjad                    we apologise for the inconvenience           06:02 PM, 04th Nov                   Asjad                    your issue will be forwarded to the relevant team to process the refund for the missing item.           06:03 PM, 04th Nov                     shumary abarquez                    What will happen now you will deliver again the eye pencil?           06:03 PM, 04th Nov                   Asjad                    it can not be delivered as it has lost in transit but the refund for the same will be initiated.           06:04 PM, 04th Nov                     shumary abarquez                    Ok i understand.Thank you.           06:05 PM, 04th Nov                     shumary abarquez                    May i ask how many days i'll get the refund?           06:06 PM, 04th Nov                   Asjad                    we have already  initiated the refund, you can check your my credit account for the same.           06:08 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            06:08 PM, 04th Nov                     shumary abarquez                    Ok,nothing else. Thank you so much.Have a nice day.           06:09 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           06:09 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651090