Subject: Ticket Assigned - Conversation with namrata
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Nov 2020 13:59:07 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with namrata namrata                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  namrata Bot:  Hi Namrata ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503314816            05:43 PM, 04th Nov                   Asjad                    Hi Namrata, Thank you for contacting us. How may I help you?           05:45 PM, 04th Nov                     namrata                    I havent  received my refund its more than 2 weeks           05:45 PM, 04th Nov                     namrata                    For two different  order           05:45 PM, 04th Nov                     namrata                    Are you there           05:46 PM, 04th Nov                   Asjad                    kindly  provide us the order numbers           05:47 PM, 04th Nov                     namrata                    Sure           05:47 PM, 04th Nov                     namrata                    9609666778           05:48 PM, 04th Nov                     namrata                    9608317418           05:49 PM, 04th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           05:49 PM, 04th Nov                     namrata                    Ok           05:49 PM, 04th Nov                   Asjad                    The refund amount of  AED195.30  for order ID 9609666778 has been processed from our side to your credit card under the transaction ID  169999990015050427   ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           05:51 PM, 04th Nov                     namrata                    Ok           05:52 PM, 04th Nov                     namrata                    Wat about the other order           05:52 PM, 04th Nov                   Asjad                    The refund amount of   AED115.20  for order ID  9608317418  has been processed from our side to your credit card under the transaction ID  169999990010778313 on 10/20/20   ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           05:53 PM, 04th Nov                     namrata                    Ok           05:53 PM, 04th Nov                   Asjad                    Is there anything else I can help you with?            05:54 PM, 04th Nov                     namrata                    Thanks           05:54 PM, 04th Nov                     namrata                    Thatbis helpful           05:54 PM, 04th Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           05:55 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651056