Subject: Ticket Assigned - Conversation with nina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 01 Nov 2020 12:50:20 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nina nina                    Bot:  Hi again! Bot:  Please enter your name Customer:  nina Bot:  Hi Nina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6235960432 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568287018            04:34 PM, 01st Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           04:36 PM, 01st Nov                     nina                    Hi i just want to follow up my order           04:36 PM, 01st Nov                     nina                    Why until now i havent receive it?           04:36 PM, 01st Nov                     nina                    I ordered it last October 25           04:37 PM, 01st Nov                     nina                    This is my order number 6235960432           04:37 PM, 01st Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           04:38 PM, 01st Nov                     nina                    Okay           04:38 PM, 01st Nov                   Asjad                    Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:39 PM, 01st Nov                   Asjad                    Is there anything else I can help you with?            04:39 PM, 01st Nov                     nina                    So what should i do? What is causing the delay of the shipment?           04:39 PM, 01st Nov                     nina                    When could it be delivered?           04:40 PM, 01st Nov                   Asjad                    we will investigate the cause for the delay and will try to deliver asap           04:40 PM, 01st Nov                     nina                    Ok           04:40 PM, 01st Nov                   Asjad                    it could be delivered within 2-3 days           04:40 PM, 01st Nov                     nina                    Is the shipment in najran now           04:41 PM, 01st Nov                   Asjad                    we will let you know over the email when we get any update           04:43 PM, 01st Nov                     nina                    Ok then           04:43 PM, 01st Nov                     nina                    Thanks i hope this issue will be fix soon           04:44 PM, 01st Nov                   Asjad                    sure           04:44 PM, 01st Nov                   Asjad                    Is there anything else I can help you with?            04:44 PM, 01st Nov                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           04:50 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1638605