Subject: Fwd: Payment issue
From: Seeta Seeta <[email-masked]>
To: asjad hussain <[email-masked]>
Date: Tue, 13 Oct 2020 00:46:32 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Mustafa Chakki" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, October 11, 2020 3:02:04 PM 
Subject: RE: Payment issue 

REFUNDED. 

	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=0&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Transaction
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=1&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Merchant
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=2&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Terminal
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=3&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Cardholder
 Name ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=4&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Card
 Number ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=5&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Transaction
 Date/Time ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=6&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Transaction
 Action ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=7&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Currency
 Code ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=8&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Original
 Txn Amount ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=9&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Merchant
 Track ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=08-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=10&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=08-09-2020+00%3A00%3A00 | Reference
 ID ] 

[ https://www.kpay.com.kw/portal/Posted.htm?config=process | 202028504350186 ] 	

2683 	

268301 		

450778******1706 	

Sun Oct 11 12:31:40 AST 2020 	

2-Credit 	

414 	

47.740 	

159952355500098459 	

028597000350 

[ https://www.kpay.com.kw/portal/Posted.htm?config=process | 202028595649656 ] 	

2683 	

268301 		

450778******1706 	

Sun Oct 11 12:31:40 AST 2020 	

2-Credit 	

414 	

47.740 	

159952346000098261 	

028597000351 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, October 11, 2020 10:48 AM 
To: Mustafa Chakki <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Payment issue 

External email sender, please take precaution. 

Hi Mustafa, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 12:24:46 AM 
Subject: Payment issue 

Hi Rashid, 

With reference to customer email ID [ mailto:[email-masked] | [email-masked] ] 

Customer claiming that he tried to placed order on 2020-09-08. but the order has not placed successfully and the amount has been deducted two times from his account. 

Amount: 47.740 KWD 

1-Transaction ID : 025244002511-E0268301 

​2-Transaction ID : 025255002183-E0268301 

Kindly check and assist us to close the case. 

Regards, 

Fauzan 

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