Subject: Ticket Assigned - Defect in the order
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 11 Oct 2020 10:02:04 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Defect in the order Hi Team,  Problem Statement: WWD damaged item received   Order Date : 09/09/2020  Order ID: 8202264786 Tracking ID: 12345678 Assistance Required: Damaged Item Recieved  Issue Description: Customer emailed us informing that he/she received the item on 08/10/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.  Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1568623