Subject: New Reply Received - Help me.
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 16:43:29 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Help me.  Ticket comment <div>This is the number from my bank: 025250003507</div>
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<div>And this is the picture from my bank account! </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1Mjk5MjEyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ikYATgiFqAmYWMCfmJCxKEJ5D-rjLYZ8CYcYS004HWs"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 02/10/2020, at 9:23 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1539654</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1539654<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Asjad Hussain : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Safia Alajmi,<br><br>Thank you for getting in touch with us.<br><br>We would be happy to help you. However for us to check and investigate, we would need some more information.<br><br>Please provide us with  transaction id and bank statement for the deducted amount  to further assist you.<br><br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1539654