Subject: New Reply Received - Conversation with Sailing Fish
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 11:23:27 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Conversation with Sailing Fish  Ticket comment <div>Dear Manish,</div>
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<div align="center" style="margin: 2pt 7.5pt; text-align: center"><span lang="EN-GB" style='font-family: "Times New Roman",serif; font-size: 12pt; mso-ansi-language: EN-GB'>We hope that the
ticket was resolved to your satisfaction. If you feel that the ticket should
not be closed or if the ticket has not been resolved, please remove the case
reference to open new ticket in our system to be able handle your inquiry.</span></div>
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<div align="center" style="margin: 2pt 7.5pt; text-align: center"><span lang="EN-GB" style='font-family: "Times New Roman",serif; font-size: 12pt; mso-ansi-language: EN-GB'>Please make sure to send your email to mail address:</span></div>
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<div align="center" style="margin: 2pt 7.5pt; text-align: center"><span style="background: yellow; font-size: 12pt; mso-highlight: yellow"><a rel="noreferrer">[email-masked]</a><span style="mso-tab-count: 1">      </span></span></div>
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</font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Hadeer Ahmed </span><br><br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 9/26/2020 12:44:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1506826] - Re:  [CaseReference:CAI/0920/33614]</span>
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<br><div>Dear Valued Customer,</div>
<div>Please  be noted that this request is cancelled due to the address is incomplete .<br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Eslam Osama </span> <br> <br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 9/25/2020 9:29:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1506826] - Re:</span>
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External email: avoid to open links or attachments unless sender is known and content is relevant..</div>
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<div>Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1506826&amp;data=02%7C01%7Callcaiconsumercs%40aramex.com%7C5b5e6da7408f401c93d008d86124bd0c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637366157710334338&amp;sdata=y13Vuf0Mh%2B5Mv%2FS7Jb%2FTv2pFRQqu3%2FQ%2Be9WmzivdomU%3D&amp;reserved=0" rel="noreferrer">
#1506826</a> </div>
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<div>Hi Team,</div>
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<div>Problem Statement: What is the issue (Late Collection) Courier Team</div>
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<div dir="ltr">Order Date: 9/8/2020</div>
<div dir="ltr">Order ID: 2000132440 </div>
<div dir="ltr">Tracking ID:<span style="white-space: pre" dir="ltr"> </span>43817038650;I1445FB</div>
<div>Assistance Required: Need Urgent Collection</div>
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<div dir="ltr">Issue Description: The return request was created on 9/14/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</div>
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<div>Regards,</div>
<div dir="ltr">Manish</div>
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<blockquote class="freshdesk_quote">On Fri, 25 Sep at 11:24 AM <span class="separator">
, Max &lt;[email-masked]&gt; wrote:
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<div>Hi Hiba,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481027