Subject: New Reply Received - COMPLAINT
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 17:30:31 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  COMPLAINT  Ticket comment <div dir="auto">
<span style="font-family:sans-serif;font-size:12.8px">This is not a proper reply. Telling me twice by email in response to an emailed complaint and especially since I have already escalated via your contact center twice that you care still on it is ridiculous. </span><div dir="auto"><font><span style="font-size:12.8px"><br></span></font></div>
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<font><span style="font-size:12.8px">In addition to basically lying to customers in your contact center and telling me someone will call me and no one does is also shameful howvere you obviously are shameless as an organization. <br></span></font><div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Solve it by sending my stuff today or paying back my money. You took your money immediately and I have to wait more than a month for my goods and over a week for my complaints to be resolved. </div>
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<div dir="auto" style="font-family:sans-serif;font-size:12.8px">How is this acceptable by any standard</div>
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<div>On Fri, Sep 18, 2020, 16:16 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div>Hi Nawal Bou-Risli,<br><br><br><br>
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<div dir="ltr"><div>Hi Nawal Bou-Risli,<br><br>Thank you for getting in touch with us.<br><br>Please note, we have escalated the issue to the concerned authority.<br>we will get back to you if we get any update regarding your problem.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1482702