Subject: Refund approval/ 6472792291
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 30 Aug 2020 01:14:24 -0700 (MST)

Problem Statement : Refund approval for returned items. 

Hi with reference to order number: 6472792291 
Ticket number: 1365366 
Order date: Mar 25, 2020 

Issue Description : The customer is claiming that he has returned 8 items but while tracking we find that the return tracking id is invalid. 

Case history : The customer reached out to us three months ago and since then the issue was added to the manual refund sheet but no action has been taken. 
Customer's history : the customer is with us since 9th of Apr and this is his second order with us.