Subject: Ticket Assigned - Conversation with رقية داود
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 09:41:59 +0000 (UTC)

Hi Asjad Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with رقية داود رقية داود                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  رقية داود Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  المملكة العربية السعودية Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  6216748147 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 7 to 9 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0503635979            01:29 PM, 18th Aug                   Asjad                    مرحبا معك أسجد يسرني أن أساعدك.           01:29 PM, 18th Aug                     رقية داود                    I feel bad because one of the items in my request was cancelled although it is still available           01:30 PM, 18th Aug                   Asjad                    هل بإمكانك تزويدي برقم طلبك حتى أستطيع التأكد بشكل أفضل؟           01:30 PM, 18th Aug                     رقية داود                    6216748147           01:31 PM, 18th Aug                   Asjad                    لحظات من فضلك            01:31 PM, 18th Aug                   Asjad                    يرجى اعلامكم بان الطلب قد تم الغائه بسبب نفاد المخزن           01:32 PM, 18th Aug                   Asjad                    هل لديك أي استفسار آخر يمكنني مساعدتك به؟           01:33 PM, 18th Aug                     رقية داود                    I tried to order today it is still available and when i ordered ithe system allowed me to order           01:33 PM, 18th Aug                     رقية داود                    I am really annoyed           01:34 PM, 18th Aug                   Asjad                    Sorry for the inconvenience caused to you           01:35 PM, 18th Aug                     رقية داود                    Usually if not available the system will not allow to order even .. why you have how many systems           01:35 PM, 18th Aug                   Asjad                    Actually sometimes, the items get out of stock but the same is not updated           01:36 PM, 18th Aug                   Asjad                    This is the reason why this error happens           01:36 PM, 18th Aug                   Asjad                    Is there anything else I can help you with?            01:36 PM, 18th Aug                     رقية داود                    I am a regular customer and i thought My request will be granted i entered my request quickly before the one piece is taken           01:36 PM, 18th Aug                     رقية داود                    So nothing can be done that is why i want to complain re the cancelatio of this item           01:37 PM, 18th Aug                   Asjad                    We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.

Due to its high demand; the item might have been added and ordered already when the item came back in stock.

We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           01:38 PM, 18th Aug                     رقية داود                    I am frustrated and not happy how this issue is managed           01:38 PM, 18th Aug                   Asjad                    I am escalating this query on priority. your issue would be resolved and feedback would be forwarded to the concerned team.           01:39 PM, 18th Aug                     رقية داود                    Chat widget opened           01:39 PM, 18th Aug                     رقية داود                    Thank you very much i appreciate your help           01:40 PM, 18th Aug                   Asjad                    it was my pleasure to help you           01:41 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400595