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Date: Thu, 13 Aug 2020 07:53:23 -0700 (MST)

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<[email-masked]>: lsmindia.com

Subject: Re: Refund approval for missing item,
From: Asjad Hussain <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 13 Aug 2020 07:53:21 -0700 (MST)

Hi team, 

any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 7 August, 2020 23:12:47 
Subject: Refund approval for missing item, 

Hi Team, 

Kindly help us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 7 August, 2020 20:49:05 
Subject: Refund approval for missing item, 

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 1222142 

Order Date : Jun 3, 2020 
Order ID: 6496443133 
Tracking ID : S001433783304 
Total Price of missing items : SAR 205 

Missing items: 

1) 162214373 - - Slogan Print T-shirt and Pyjama Set SAR30.00 
2) 162359415 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
3) 162360214 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
4)159136197 - - Solid Leggings with Elasticised Waistband SAR17.00 
5)159494899 - - Plain Leggings with Elasticated Waistband SAR17 
6) 162094844 - - Full Length Leggings with Elasticised Waistband SAR20.00 
7)162147761 - - Pocket Detail Jeans with Rolled Up Hem SAR40.00 
8)162312121 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
9)162211860 - - Printed Round Neck T-shirt with Shorts SAR30.00 

Issue Description : The Customer placed the order on Jun 3, 2020 , and it is pending since then, On 6/9/20 the order was marked as delivered, However the customer is claiming that he has not received full order , 9 items are missing out of 15 items . 

Case history : The customer reached out to us on 17 Jun 2020 and since then the issue was escalated to the warehouse many times but we got no response from them. 

Customer's history : the customer is with us since 10/5/19 and this is his fourth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad