Subject: Re: Refund approval for missing items/ 6474035511
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 9 Aug 2020 10:41:45 -0700 (MST)

Hi team, 

any update? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 12:26:23 
Subject: Re: Refund approval for missing items/ 6474035511 

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 August, 2020 21:33:24 
Subject: Refund approval for missing items/ 6474035511 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 679964 

Order Date : Mar 28, 2020 

Order ID: 6474035511 

Tracking ID : S000748772547 

The details are below for missing items. 
1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket 
2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband 

Total Price missing items : SAR 198 

Issue Description : The Customer placed the order on Mar 28, 2020 and it was delivered on 4/13/20 but the customer is complaining that 4 items are missing. 

Case history : The customer reached out to us on 12 Apr 2020 and since then the issue was escalated to the warehouse for many times but we did not get any response from them. 

Customer's history : the customer is with us since 3/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.