Subject: Re: refund/6453216477
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 9 Aug 2020 10:38:15 -0700 (MST)

Hi team, 

kindly help in closing the ticket 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 22:19:09 
Subject: Re: refund/6453216477 

Hi team, 

kindly help in closing the ticket 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 31 July, 2020 15:21:26 
Subject: Re: refund/6453216477 

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 25 July, 2020 21:00:54 
Subject: Re: refund/6453216477 

Hi team, 

kindly help in closing the ticket 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 17 July, 2020 17:21:08 
Subject: Re: refund/6453216477 

Hi Asjad, 

IBAN has been shared with malik successfully. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 17 July, 2020 16:54:35 
Subject: Re: refund/6453216477 

Hi tea, 

The customer has shared with us the IBAN again: sa3610000026666830000109 
kindly do the needful. 

Regards, 
Asjad. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 17 July, 2020 14:56:11 
Subject: Re: refund/6453216477 

Customer provided wrong iban , asked him to share the correct one 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 17:35:55 
Subject: Re: refund/6453216477 

Hi team, 

Any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 6 July, 2020 13:18:45 
Subject: Re: refund/6453216477 

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 16:34:41 
Subject: Fwd: refund/6453216477 

Hi team, 

The customer is constantly chasing us. 
kindly do the needful. 

Regards, 
Asjad 

From: "Mohammed Athar" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Friday, 19 June, 2020 16:10:12 
Subject: RE: refund/6453216477 

Hi Malik, 

The below refund is under the process of online bank transfer will confirm you once the refund is done. 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail <[email-masked]> 
Sent: Thursday, June 18, 2020 12:33 PM 
To: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: refund/6453216477 

Hi Athar, 

Please confirm if refund done for 6453216477. 

Regards, 

Malik Ismail 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 31, 2020 5:40 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: refund/6453216477 

Hi Athar, 

The correct IBAN SA36 1000 0026 6668 3000 0109 

Regards, 

Malik Ismail 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 31, 2020 5:32 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: refund/6453216477 

Hi Malik & Team, 

The IBAN in hybris is SA 36 1000 0026 6663 0000 109 only 23 digits, Please confirm the correct IBAN will process this on priority. 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 28, 2020 5:54 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: refund/6453216477 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please process refund ASAP. 

6453216477 – Ticket 04626728 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 28, 2020 6:51 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: refund/6453216477 

External email sender, please take precaution. 

Hi Team 

Any update ? 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 April, 2020 14:51:51 
Subject: Re: refund/6453216477 

Hi Team, 

This case is pending since long time, Bank details had been updated on Hybris, when the transfer will be done. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 April, 2020 13:45:31 
Subject: refund/6453216477 

Hi team, 

With reference to order number: 6453216477 

order date: Nov 22, 2019 

Return Tracking id: 34185054779650 

The customer raised a return request for one item on 12/19/19 and he returned the same but the refund has not been initiated successfully it is still in progress and the customer has provides us the bank details as follow. 

Name: Najlaa Al-Harthy 

Bank: Al Ahly Bank 

Branch: Najran 

A/N : 26666830000109 

IBAN : 3610000026666830000109 

Kindly do the needful. 

Regards, 

Asjad. 

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