Subject: Refund approval for missing item/ 6478587736
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 5 Aug 2020 06:44:54 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 976570 

Order Date : Apr 6, 2020 

Order ID: 6478587736 

Tracking ID : 290085955938 

Total Price of missing item : SAR124 

The missing item: 161572846 - - Juniors Barrel Multi-Shooter Gun Toy 

Issue Description : The Customer placed the order on Apr 6, 2020 and it is pending since then, on Apr 6, 2020 the order was marked as delivered, However the customer is claiming that he has not received the full order. 
Case history : The customer reached out to us on 16 May and since then the issue was escalated to the warehouse many times but no action has been taken. 

Customer's history : the customer is with us since 11/4/19 and this is his fifth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.