Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Aug 2020 05:35:52 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div dir="auto">Dear Centerpoint Support team,</div>
<div dir="auto"><br></div>
<div dir="auto">Please support me on this matter.</div>
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<div dir="auto">There is extra amount deducted for my order.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzMzc2OTE3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jEaLQbvy9vLll_-YcLDcQRfyR9kR6NEkHN_Z4O90Cn8" style="max-width: 100%"></div>
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<div dir="auto">BR,</div>
<div dir="auto">Umair </div>
<div dir="auto">94066812</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 3, 2020 at 11:18 AM Payfort Helpdesk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Umair,</span>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif' dir="ltr">Apologies for your incoinvience, but we are the Payment service provider to the merchant we would appreciate if you could kindly contact the respective merchant's support team for further assistance. Unfortunately we are unable to disclose any information related to the merchant's account's activity unless contacted by the respective merchant's personnel.<br><br>Your kind understanding on this matter is greatly appreciated.</span></div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><em style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Stay Safe</em></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><em style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Best Regards,</em></div>
<table border="1" cellpadding="0" cellspacing="3" style='border-collapse:collapse;border:1px solid rgb(175,175,175);width:948pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' width="0"><tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><td colspan="2" style='padding:0.75pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
  
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(9,169,89)'>Harsh Kothari</span><span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></span>
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<div style='line-height:13.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Operation Analyst</span></div>  
<div style='line-height:13.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'> </span></div>  
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Phone:</span><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(9,169,89)'> +971 45739800 (Option 2)</span>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>[email-masked]</a></span></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<img style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br>
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<img src="http://marketing.payfort.com/mailshots/2017/url/signature_logo%402x.png" alt="Payfort FZ LLC" height="56px" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><img style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><a href="https://www.payfort.com/a-letter-to-our-community/" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>A letter to our community</span></a></span></u></div>
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">#stayUPBEAT</span><br>
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            <blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
              On
              Mon, 3 Aug at 11:54 AM
              <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Umair Shafqat &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi Harsh,</div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>It seems the problem was faced on your portal and not the merchant website.</div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>The status of payment was failed but still the amount was deducted (Kd23.900)</div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>I called support for merchant but they have received the amount once however deducted twice in my account.</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA4NzgwODY1MSwiZG9tYWluIjoicGF5Zm9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NTg2NjV9.NUpzj7WcR7CjIIjTMDkCsP8M-uV8U7H_7QibXkfB_54" style='max-width: 100%; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'></div>
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<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thanks &amp; BR,</div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Umair</div>
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<br><div class="gmail_quote" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" class="gmail_attr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></div></div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Sun, Aug 2, 2020 at 5:02 PM Payfort Helpdesk &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style='margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-left-color:rgb(204,204,204)'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Umair,</span>
</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif' dir="ltr">Thank you for contacting PayFort.<br><br>Following on your query, we appreciate your contact and we are sorry for any difficulties you're facing submitting your payment. <br><br>We would appreciate if you could kindly contact the respective merchant's support team for further assistance. Unfortunately we are unable to disclose any information related to the merchant's account's activity unless contacted by the respective merchant's personnel.<br><br>Your kind understanding on this matter is greatly appreciated.<br></span>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><em style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Stay Safe</em></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><em style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Best Regards,</em></div>
<table border="1" cellpadding="0" cellspacing="3" style='border-collapse:collapse;border:1px solid rgb(175,175,175);width:948pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' width="0"><tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><td colspan="2" style='padding:0.75pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
  
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(9,169,89)'>Harsh Kothari</span><span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></span>
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<div style='line-height:13.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Operation Analyst</span></div>  
<div style='line-height:13.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'> </span></div>  
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Phone:</span><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(9,169,89)'> +971 45739800 (Option 2)</span>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(108,113,117)'>Email: <a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a></span></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<img style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<img src="http://marketing.payfort.com/mailshots/2017/url/signature_logo%402x.png" alt="Payfort FZ LLC" height="56px" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><img style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'><br>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:14pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><a href="https://www.payfort.com/a-letter-to-our-community/" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank"><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>A letter to our community</span></a></span></u></div>
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">#stayUPBEAT</span><br>
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            <blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
              On
              Sun, 2 Aug at  4:58 PM
              <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Umair Shafqat &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>Dear Support Team,</div>
<div dir="auto" style='word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'><br></div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>Please note that during payment of Centerpoint inline order, the first time transaction failed so i initiated payment again.</div>
<div dir="auto" style='word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'><br></div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>In my bank account the amount is deducted twice.</div>
<div dir="auto" style='word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'><br></div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>Can you please Support me and refund the duplicate payment?</div>
<div dir="auto" style='word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'><br></div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>Thanks &amp; BR,</div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>Umair</div>
<div dir="auto" style='font-size:1rem;word-spacing:1px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-color:rgb(117,117,117);color:rgb(117,117,117)'>94066812<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA4Nzc5Mjg2MywiZG9tYWluIjoicGF5Zm9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NTg2NjV9.OTbyDnftF5tz1fLUBT70vXqoqOymXjBmaZk6Gm8uHxI" style='max-width: 100%; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif'></div>
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<br><div class="gmail_quote" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" class="gmail_attr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></div></div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Sun, Aug 2, 2020 at 3:54 PM Umair Shafqat &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/424537