Subject: Refund approval for missing item ./ 8376773573
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 04:55:25 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 1227950 

Order Date : Apr 9, 2020 

Order ID: 8376773573 

Tracking ID : 100041314092 

Total Price missing item : KWD25.00 

Missing item: 160841915 - - Juniors Baby Rocker Activity Walker 

Issue Description : The Customer placed the order on Apr 9, 2020 , and it is pending since then, On 4/24/20 the order was marked as delivered, However the customer is complaining that one item is missing. 
Case history : The customer reached out to us on 18 Jun 2020 and since then the issue was added to the missing sheet but no action has been taken . 

Customer's history : the customer is with us since 4/9/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.