Subject: Refund approval for missing items/ 6474035511
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Aug 2020 09:03:24 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 679964 

Order Date : Mar 28, 2020 

Order ID: 6474035511 

Tracking ID : S000748772547 

Total Price missing items : SAR 198 

Issue Description : The Customer placed the order on Mar 28, 2020 and it was delivered on 4/13/20 but the customer is complaining that 4 items are missing. 

Case history : The customer reached out to us on 12 Apr 2020 and since then the issue was escalated to the warehouse for many times but we did not get any response from them. 

Customer's history : the customer is with us since 3/28/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.