From: Asjad Hussain <[email-masked]>
Date: Sun, 2 Aug 2020 08:52:00 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 679964 

Order Date : Mar 28, 2020 

Order ID: 6474035511 

Tracking ID : S000748772547 

Total Price missing items : 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On 19th of May the order was marked as cancelled, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 11th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 9th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards