Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Aug 2020 14:02:10 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div>Hi <span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Umair,</span>
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<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">Thank you for contacting PayFort.<br><br>Following on your query, we appreciate your contact and we are sorry for any difficulties you're facing submitting your payment. <br><br>We would appreciate if you could kindly contact the respective merchant's support team for further assistance. Unfortunately we are unable to disclose any information related to the merchant's account's activity unless contacted by the respective merchant's personnel.<br><br>Your kind understanding on this matter is greatly appreciated.<br></span>
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<div><em>Stay Safe</em></div>
<div><em>Best Regards,</em></div>
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<span style="font-size: 14pt; color: rgb(9, 169, 89)">Harsh Kothari</span><span style="font-size: 14pt"></span>
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<div style="line-height: 13.5pt"><span style="font-size: 10.5pt; color: rgb(108, 113, 117)">Operation Analyst</span></div>  
<div style="line-height: 13.5pt"><span style="font-size: 10.5pt; color: rgb(108, 113, 117)"> </span></div>  
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<span style="font-size: 10.5pt; color: rgb(108, 113, 117)">Phone:</span><span style="font-size: 10.5pt; color: rgb(9, 169, 89)"> +971 45739800 (Option 2)</span>
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<div><span style="font-size: 10.5pt; color: rgb(108, 113, 117)">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<img src="http://marketing.payfort.com/mailshots/2017/url/signature_logo%402x.png" alt="Payfort FZ LLC" class="current" height="56px" data-height="56"><img><br>
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<div class="current"><u><span style="font-size: 14pt; color: rgb(0, 0, 0)"><a href="https://www.payfort.com/a-letter-to-our-community/" rel="noreferrer"><span class="current" style="color: rgb(0, 0, 0)">A letter to our community</span></a></span></u></div>
<span style="font-size: 10.5pt; font-family: Calibri, sans-serif">#stayUPBEAT</span><br>
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              Sun, 2 Aug at  4:58 PM
              <span class="separator">,  Umair Shafqat &lt;[email-masked]&gt;  wrote:
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<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">Dear Support Team,</div>
<div dir="auto" style="word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">Please note that during payment of Centerpoint inline order, the first time transaction failed so i initiated payment again.</div>
<div dir="auto" style="word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">In my bank account the amount is deducted twice.</div>
<div dir="auto" style="word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">Can you please Support me and refund the duplicate payment?</div>
<div dir="auto" style="word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">Thanks &amp; BR,</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">Umair</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(117,117,117);color:rgb(117,117,117)">94066812<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDA4Nzc5Mjg2MywiZG9tYWluIjoicGF5Zm9ydC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6NTg2NjV9.OTbyDnftF5tz1fLUBT70vXqoqOymXjBmaZk6Gm8uHxI" style="max-width: 100%"></div>
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<div>On Sun, Aug 2, 2020 at 3:54 PM Umair Shafqat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>

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<div dir="auto">Dear Support Team,</div>
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<div dir="auto">Please note that during payment of Centerpoint inline order, the first time transaction failed so i initiated payment again.</div>
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<div dir="auto">In my bank account the amount is deducted twice.</div>
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<div dir="auto">Can you please Support me and refund the duplicate payment?</div>
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<div dir="auto">Thanks &amp; BR,</div>
<div dir="auto">Umair</div>
<div dir="auto">94066812</div>
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<div dir="ltr" class="gmail_attr">On Fri, Jul 31, 2020 at 10:23 PM Payfort &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<td align="center" width="100%"><img src="https://s3.amazonaws.com/payfort-fort-images-prod/email-images/en/success.png" alt="success" width="100%"></td>
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<div>Dear PAYFORT Customer,</div>
<div>Thank you for choosing PAYFORT as your preferred payment partner!</div>
<div>We have successfully processed your order.</div>
<div><strong>Please find your order details below:</strong></div>
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<li>Order Number: 8395046430</li>
<li>Order Submission Date/ Time GMT: 2020-07-31 07:23:22</li>
<li>Customer Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<li>Amount: 23.900</li>
<li>Currency: KWD</li>
<li>Payment Method: KNET</li>
<li>Merchant Track ID: 159622335400097573</li>
<li>Reference Number: 021355025349</li>
<li>Payment ID: 101202021388321860</li>
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<div>Regards, <br>PAYFORT Team</div>
<div>Have questions or need assistance? <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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<div>Copyright © 2018 PAYFORT, All rights reserved.</div>
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