Subject: Refund approval./ 6206806669
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Aug 2020 05:25:23 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1311158 

Order Date : Jul 8, 2020 

Order ID: 6206806669 

Tracking ID : S001859698803 

Total Price : SAR305.10 

Issue Description : The Customer placed the order on Jul 8, 2020 , and it is pending since then, 7/11/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 
Case history : The customer reached out to us on 18 Jul 2020 and since then the issue was escalated to the shipa and they have confirmed with us that the order was delivered to the customer whose number is: 966553292766 while the registered number of the customer is: 502521742 and the customer has confirmed with us that the registered contact number is correct . 

Customer's history : the customer is with us 11/3/18 and this is his fifth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.