Subject: Refund approval./6477711596
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 31 Jul 2020 07:32:41 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1067611 

Order Date : Apr 5, 2020 
Order ID: 6477711596 
Return Tracking ID : 45946202433 
Total Price of the returned items: SAR 392 

Issue Description : The Customer placed the order on Apr 5, 2020, and it is pending since then, and the return request was created on 4/16/20 , However till now the refund has not been initiated and while tracking we find tracking id invalid but the customer constantly chasing us and claiming that he has returned the items but the courier team did not provide the return receipt . 
Case history : The customer reached out to us on 19 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/5/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards