Subject: Re: Refund approval./ 8377879132
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 28 Jul 2020 08:24:38 -0700 (MST)

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 25 July, 2020 19:52:05 
Subject: Refund approval./ 8377879132 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 873900 
Order Date : Apr 15, 2020 
Order ID: 8377879132 
Tracking ID : 100041429496 
Total Price : KWD56.23 

Issue Description : The Customer placed the order on Apr 15, 2020 , and it is pending since then, 5/2/20 the order was marked as delivered, However the customer is complaining that he has not received the order and while tracking we find shipment void . 
Case history : The customer reached out to us on 3 May 2020 and since then the issue was escalated to the posta plus but no action has been taken. 

Customer's history : the customer is with us since 3/21/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.