Subject: Refund Approval/ 6480151541
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 08:14:35 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Ticket ID: 753943 
Order Date: Apr 11, 2020 
Order ID: 6480151541 
Item ID: 162433401 - - Disney Princess Print Short Sleeves T-shirt with Shorts 
162315899 - - Solid Slides with Wrap Strap 
161064022 - - Textured Strap Flip Flops 
162093138 - - Plush Bedroom Slippers with Pom-Pom Detail 
162340294 - - Hello Kitty Print T-shirt and Pyjama Set 
AWB: S000870640459 
Total Order Value: SAR 590.90 

Issue Description: This KSA order has been placed on Apr 11, 2020 and was delivered on April 20, 2020. Customer reported the above mentioned items missing. Value of the missing items is SAR 145. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 20, 2020 and the same was escalated to WH multiple times to confirm whether the items were sent or not. We have not received any update on the same yet. 

Customer's History: This is customer's first order with us. 

Assistance required: Request you to provide an approval of SAR 145 for the missing item and assist in closing this case. 

Thank you for your help! 

Regards, 
Max Support Team