Subject: Refund approval./ 6485264303
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 24 Jul 2020 05:36:15 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 787008 
Order Date : Apr 23, 2020 
Order ID: 6485264303 
Tracking ID : S001037308826 
Total Price : SAR488.00 

Issue Description : The Customer placed the order on Apr 23, 2020 , and it is pending since then, On 03/05/2020 the order was marked as delivered , However the customer is complaining that he has not received the order and has confirmed with us that he has provided the correct number in the address. 
Case history : The customer reached out to us on 24 Apr 2020 and since then the issue was escalated the shipa but we got no response from them . 

Customer's history : the customer is with us since 4/23/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.