Subject: New Reply Received - Delivery
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 18 Apr 2020 11:52:41 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Kindly note we're checking with concerns and will update back shortly.</div>
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<span style='font-family:"Georgia",serif;color:#595959'>Best Regards.</span><span style='font-size:10.5pt;font-family:"Georgia",serif;color:#595959'>
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<span style='font-family:"Georgia",serif;color:#1F497D'>Special Projects – Operations
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<span style='font-family:"Georgia",serif;color:red'>Aramex</span><span style='font-family:"Georgia",serif;color:#1F497D'> International – Riyadh, Saudi Arabia</span><span style='font-size:10.5pt;font-family:"Georgia",serif'>
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<div>From: Sagaya Suresh Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 18, 2020 9:16 AM<br>
<b>To:</b> Lifestyle &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Omer Saeed (SA) &lt;[email-masked]&gt;; Mohmed Musa (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; [email-masked]; Jessie Caparas &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud
 Elsayed &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Zaid Zafar &lt;[email-masked]&gt;; Ramez Grada &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#680747] - Delivery</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Dear <a id="OWAAM8D29527BC2574AEFA84B1B1BC3E93753" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>
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<div class="MsoNormal">Why this order partial deliver to customer end?</div>
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<div class="MsoNormal">Please check and update </div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID                               : 6476334333<br>
Tracking ID                           : 45761579581</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Carton Box id                       :
</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:yellow;mso-highlight:yellow'>ECRYD663444</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'></span>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagaya Suresh</div>
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<div class="MsoNormal">+966 565165997</div>
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<b>From:</b> Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, April 17, 2020 4:26 PM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mushir Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#680747] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F680747&amp;data=02%7C01%7COmerSae%40aramex.com%7Ca2b07733887d4729fe3708d7e35ff645%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637227873599966122&amp;sdata=i%2BPQmrtmvKwl%2BvRKezdS4KfO7Fbv7U%2Bk9wDacMNif1s%3D&amp;reserved=0" rel="noreferrer">
#680747</a> raised by Alanood Saif (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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Problem Statement: (Missing items)<br>
Order Date : Apr 2, 2020<br>
Order ID: 6476334333<br>
Tracking ID: 45761579581<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 2 tems but as per the customer he/she has only received 1 items, Under the consignment details we can see that both has been shipped/Delivered from our side.<br>
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Customer history: 1 ITEMS OUT OF 2IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
The missing item is ​:162127833 - - Tempered Glass Kitchen Rack - 65x39x89 cms<br>
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Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Asjad.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>680747:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/680747