Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Apr 2020 09:56:08 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.    Ticket comment <span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:11.5pt"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Dear team, <br>
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Well noted and received. We will check with our team and revert back to you ASAP.</span></span></span></span></span></span></span><br>
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<span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:11.5pt"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Best regards </span></span></span></span></span></span></span><br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/4/2020 9:20 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#614084] -<br>
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<div class="MsoNormal">Dear Team</div>

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<div class="MsoNormal">Please check and update this Missing carton box delivery status.</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID                               :6472306770<br>
Tracking ID                           : S000679461083</span></div>

<div class="MsoNormal">Carton Box id                     : <span style="font-size:9pt;font-family:'arial' , sans-serif;color:black;background:white"> ECRYD559201</span>
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<div class="MsoNormal">Regards</div>

<div class="MsoNormal">Sagaya Suresh</div>

<div class="MsoNormal">+966 565165997</div>

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<b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 08, 2020 11:57 AM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;[email-masked]&gt;; Jed Conlocops2 &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#614084] -</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi team,</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">reminder<br>
Problem Statement: (Missing items)<br>
Order Date : Mar 24, 2020<br>
Order ID:6472306770<br>
Tracking ID: S000679461083<br>
Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side.<br>
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Customer history: 1 ITEMS OUT OF 3IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
The missing item is 160165115 - - Juniors Butterfly Baby Walker SAR249.00<br>
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Regards,<br>
Asjad.</span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">614084:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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