Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Feb 2020 04:05:44 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Product information  Ticket comment <div class="WordSection1">
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<div class="MsoNormal">Dear Team,</div>
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<div class="xmsonormal">    Below order sowing from Riyadh location.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Venu</div>
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<div>From: Kanteeban Singaravelu &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, February 6, 2020 5:58 AM<br>
<b>To:</b> Venugopalam Rama &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#409914] - Product information</div>
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<div class="MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Venugopalam Rama &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, February 5, 2020 6:36:16 PM<br>
<b>To:</b> Kanteeban Singaravelu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#409914] - Product information</span> </div>
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<div class="xmsonormal">Dear sir </div>
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<div class="xmsonormal">    Below order sowing from Riyadh location.</div>
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<b>From:</b> Kanteeban Singaravelu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 5, 2020 6:23 PM<br>
<b>To:</b> Venugopalam Rama &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#409914] - Product information</div>
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<div class="xmsonormal">Please check and update ASAP </div>
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<div class="xmsonormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, February 5, 2020 5:55:12 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; IranBudhathoki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kanteeban Singaravelu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vinod Sharma
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<b>Cc:</b> Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moosa Yusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Umapathi Venkatachalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [#409914] - Product information</span> </div>
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<div class="xxmsonormal">Hi</div>
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<a id="OWAAM4874750978DA43BB955BD82CAA08BCA5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kanteeban Singaravelu</span></a><a id="OWAAM2828FD4187C24291812F139046995DF1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vinod
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<div class="xxmsonormal">Please check the order we have already more time checking but unable to WWD order. Kindly check your side and confirm our support team asap.</div>
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<div class="xxmsonormal"><span style="font-size:10.0pt">REGARDS</span></div>
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<div class="xxmsonormal"><span style="font-size:10.0pt">HARUN</span></div>
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<b>From:</b> Centrepoint <br>
<b>Sent:</b> Wednesday, February 05, 2020 4:56 PM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; IranBudhathoki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moosa Yusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Umapathi Venkatachalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#409914] - Product information</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;color:#183247">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/409914" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">#409914</span></a>
 raised by hassan alsaedi (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;color:#183247">WWD DAMAGED ITEM<br>
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Problem Statement: BABYSHOP TEAM<br>
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Order Date: Nov 29, 2019<br>
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Order ID: 6454701729<br>
Tracking ID: 34182012006526</span></div>
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Assistance Required: Damaged Item Received<br>
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Issue Description: The customer emailed us informing us that he received the item but the item which they received is damaged, the customer also provided us the picture of the damaged item.<br>
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Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.<br>
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<div class="xxmsonormal"><span style="font-size:10.5pt;color:#183247">Nadeen Alaraj</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 28 Jan at 2:10 AM
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Sachin,</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer has emailed as on 18 Jan, 20. But as per customer he went at store when he received the order but the store staff refused to return the item due to the status of
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly check and advice us on this case.</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 23 Jan at 8:35 AM
<span class="xxseparator">, Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order was delivered in Dec week one, when was first this issue reported, I am not seeing any escalation prior to this email.</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 23, 2020 7:34 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; IranBudhathoki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moosa Yusuf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Umapathi Venkatachalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#409914] - Product information</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Team</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please check the below order screen shot status still not showing in WWD-order and unable not found in GDMS for kind your information.</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Centrepoint
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<b>Sent:</b> Thursday, January 23, 2020 6:15 AM<br>
<b>To:</b> IranBudhathoki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#409914] - Product information</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/409914" rel="noreferrer">#409914</a> raised by hassan alsaedi (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>WWD DAMAGED ITEM<br>
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Problem Statement: BABYSHOP TEAM<br>
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Order Date : Nov 29, 2019<br>
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Order ID: 6454701729<br>
Tracking ID: 34182012006526</span></div>
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Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he received the item but the item which they received is damaged, customer also provided us the picture of damaged item.<br>
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Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="xxmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
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 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/409914