Subject: late delivery//6458502083
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, asjad hussain <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 1 Feb 2020 02:21:08 -0700 (MST)

Hi Team, 

With the reference to order number: 6458502083, the order was placed on Jan 11, 2020 but till now the order status is READY_TO_SHIPPED under tracking ID: 645850208322999991. 

We request you to kindly check and expedite the delivery date as customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Saturday, February 1, 2020 1:52:14 PM 
Subject: late delivery 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) Warehouse 
Order Date :27-Dec-2019 
Order ID: 6458502083 
Tracking ID: 645850208322999991 
Store code: Max60107 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 27-Dec-2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 
Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018. 

we have escalated to the relevant team but got no solution, 

Regards, 
Asjad