Subject: Ticket Assigned - Conversation with hesham ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 03:38:08 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hesham ali hesham ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hesham ali Bot:  Hi Hesham Ali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455632442            10:58 AM, 08th Dec                     hesham ali                    Helloo           11:01 AM, 08th Dec                   Amir                   Hi Hesham, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries           11:03 AM, 08th Dec                     hesham ali                    Hellloo           11:06 AM, 08th Dec                   Amir                   Hi           11:06 AM, 08th Dec                     hesham ali                    I requested a refund and an agent came to take the shirt and till now there is no refund on the app... Can I go directly to any shop and buy anything worth the money?           11:07 AM, 08th Dec                   Amir                   We request you to please share your order number so we can check and assist you better.           11:08 AM, 08th Dec                     hesham ali                    OK           11:08 AM, 08th Dec                     hesham ali                    4520124970           11:08 AM, 08th Dec                   Amir                   May I request you to please stay on hold while I retrieve the information            11:09 AM, 08th Dec                     hesham ali                    Ok           11:09 AM, 08th Dec                   Amir                   Thank you for your patience.           11:10 AM, 08th Dec                     hesham ali                    Yes           11:10 AM, 08th Dec                   Amir                   As we can see your item has been collected on  6 dec           11:10 AM, 08th Dec                     hesham ali                    Yes           11:11 AM, 08th Dec                   Amir                   We would like to inform you that it will take 2-5 business days to reach the item to warehouse after collecting from you and 1-2 days to conduct a quality check and to initiate refund.           11:11 AM, 08th Dec                   Amir                   You will receive the refund on Cy credit balance in your onlince account           11:11 AM, 08th Dec                     hesham ali                    My request is that I go to any shop and buy something worth the money           11:11 AM, 08th Dec                   Amir                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:11 AM, 08th Dec                     hesham ali                    Cause I don't want to buy online again due to size problems           11:12 AM, 08th Dec                   Amir                   We would like to inform you that my credit can only be used to purchase online           11:13 AM, 08th Dec                   Amir                   We sincerely apologize for the inconvenience caused to you.           11:13 AM, 08th Dec                     hesham ali                    I paid by cash... Why should I go through my credit           11:14 AM, 08th Dec                     hesham ali                    Otherwise give me my cash money           11:15 AM, 08th Dec                     hesham ali                    Cause I don't want to buy online again           11:15 AM, 08th Dec                   Amir                   We are turly sorry. As you have paid by cash and created the return request online your refund will be credited to your My Credit.           11:17 AM, 08th Dec                     hesham ali                    And I purchased this shirt cause I need it for a suit in a celebration... So you want me to wait for another 7 days??           11:17 AM, 08th Dec                     hesham ali                    That's not reasonable           11:17 AM, 08th Dec                     hesham ali                    Give me your supervisor           11:17 AM, 08th Dec                     hesham ali                    And I will file a complain to consumers health as well           11:18 AM, 08th Dec                     hesham ali                    Give me your supervisor now           11:21 AM, 08th Dec                   Amir                   I'm transfering this chat to our supervisor as per your request           11:22 AM, 08th Dec                     hesham ali                    Ok           11:22 AM, 08th Dec                   Apoorv                   Hi Hesham, My Name Is Apoorv. I am the Support Supervisor here. Please allow me a moment to check your chat and assist you accordingly with the same.           11:23 AM, 08th Dec                     hesham ali                    Hi           11:23 AM, 08th Dec                     hesham ali                    I am working at Hamad hospital my name is hesham           11:23 AM, 08th Dec                   Apoorv                   Hi Hesham. I hope you are doing well           11:24 AM, 08th Dec                     hesham ali                    I am good but not satisfied           11:24 AM, 08th Dec                     hesham ali                    I bought a shirt from your app and the size was           11:24 AM, 08th Dec                   Apoorv                   I request you to please allow me a moment to check your chat with our agent so that I can assist you with your request. We hope we will be able to make your experience better today.           11:25 AM, 08th Dec                   Apoorv                   I see that you have received your refund in My Credits and as per my understanding you would like to receive it in your Bank Account instead.           11:26 AM, 08th Dec                     hesham ali                    And I have a celebration that's why I boaught this shirt to use it on a suit... The agent came and took the shirt from me then he said you will refund to. My credit           11:26 AM, 08th Dec                     hesham ali                    I am just requesting that I go to any shop and buy another shirt and deduct the 49 qrs           11:27 AM, 08th Dec                   Apoorv                   I understand your frustration regarding the same.           11:29 AM, 08th Dec                   Apoorv                   We will be happy to assist you with this. We can cancel your My Credits as a one time exception and credit it to your Bank Account instead and you will be able to use that amount to directly purchase on our store instead.           11:30 AM, 08th Dec                     hesham ali                    Yes please that would be great... Thank you           11:31 AM, 08th Dec                   Apoorv                   However, I would like to let you know that as per our return policy whenever you purchase online using cash on delivery as your payment option the refund amount will always go to your My Credits and My Credits are not transferrable.           11:31 AM, 08th Dec                     hesham ali                    Cause you know I don't want to buy online again           11:31 AM, 08th Dec                     hesham ali                    Yes I understand           11:31 AM, 08th Dec                   Apoorv                   Please share with me your bank details in the below format:           11:32 AM, 08th Dec                   Apoorv                   1. Account Holder's Name           11:32 AM, 08th Dec                   Apoorv                   2. Account Number           11:32 AM, 08th Dec                   Apoorv                   3. BANK NAME  4. BANK BRANCH NAME  5. IBAN  6. ACCOUNT TYPE: Savings or Current           11:33 AM, 08th Dec                     hesham ali                    Hesham Ali Salem ali           11:33 AM, 08th Dec                     hesham ali                    Bank name Qatar international Islamic Bank           11:33 AM, 08th Dec                     hesham ali                    Just give me a second I will send you the Iban           11:35 AM, 08th Dec                   Apoorv                   Sure no problem. Please take your time, also, please look for the Bank Branch Name and Account type, whether it is a savings account or a Current account.           11:35 AM, 08th Dec                     hesham ali                    Saving account           11:37 AM, 08th Dec                     hesham ali                    Iban number : QA94qiib000000002222036040201           11:38 AM, 08th Dec                     hesham ali                    Bank branch qiib the mall branch           11:38 AM, 08th Dec                   Apoorv                   Thank you very much for sharing with me these details. I will forward them to our finance team right away. However, please allow us 5-6 business days to credit the same in your account as we will need to get in touch with our tech team to get the My Credits cancelled first and then proceed with Bank Transfer.           11:40 AM, 08th Dec                     hesham ali                    OK thank you           11:41 AM, 08th Dec                     hesham ali                    Thanks for understanding           11:41 AM, 08th Dec                   Apoorv                   No problem, Hesham.           11:44 AM, 08th Dec                   Apoorv                   We hope that we are able to make your experience better with us.           11:44 AM, 08th Dec                   Apoorv                   Is there anything else I can assist you with today?           11:45 AM, 08th Dec                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:46 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1845245