Subject: Ticket Assigned - Conversation with elaine garcia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 21:51:12 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elaine garcia elaine garcia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elaine garcia Bot:  Hi Elaine Garcia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  962121616 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9621206986 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563572720 Bot:  Please wait while we transfer you to an agent Agent:  Hello, my name is Ahmed , how can i help you ?  Customer:  Hi i just wanna ask how to cancell order but its verifying om tabby Customer:  i dont know how to cancell it can you please check for me Agent:  Could you please share your order number so that I can assist you further? Customer:  9621204702 Agent:  A minute please to check our system , stay with me  Customer:  9621203936 Customer:  9621206986 Customer:  9621216116 Customer:  9621214287 Customer:  9621214291 Customer:  a lot i just try update the picture of my emirates id but i dont know it comes on order verification when i try to look the history its a lot Agent:  A minute please to check our system , stay with me  Customer:  ok thanks just try ro cancell all the order Customer:  but one i need to left the cash on delivery Agent:  We'd like to confirm you that your all orders has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Agent:  is there any thing else that i can help you?  Agent:  Please feel free to contact us if you have any further questions.  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Elaine Garcia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  96521215331 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9621215331 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Elaine, Thank you for contacting us. My name is Nitesh. Agent:  As we can check, you've contacted us regarding your order status update. Is that correct? Customer:  hi i just wanna update my mobile number in my order Customer:  because i put a wrong number mybe the man who deliver cannot contact me Agent:  Please specify your order ID so we can check and assist further. Customer:  9621215331 Agent:  Thank you Customer:  your welcome Agent:  Kindly mention your correct contact number so we can forward it to the courier team and arrange the delivery accordingly. Customer:  0563572720 Agent:  Thanks for sharing the contact number Agent:  We will forward it to the courier team and will arrange the delivery of your order. Customer:  thank you thats it i just want to update them thanks for your help Customer:  have a nice day .. Customer:  I'm gonna close this thanks.. Customer:  /startOver Agent:  It was a pleasure to assist you. Thank you for contacting us Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Elaine Garcia ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Elaine Garcia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:03 PM, 11th Dec                   Rehan                   Hi Elaine, Thank you for contacting us. My name is Rehan. How may I help you?           08:03 PM, 11th Dec                     elaine garcia                    hi good evening i just wanna ask to return the item i ordered online           08:03 PM, 11th Dec                     elaine garcia                             08:04 PM, 11th Dec                     elaine garcia                             08:04 PM, 11th Dec                   Rehan                   May I request you to please stay on-hold while I retrieve the information.            08:05 PM, 11th Dec                     elaine garcia                             08:05 PM, 11th Dec                     elaine garcia                    ok thanks           08:05 PM, 11th Dec                   Rehan                   Thank you for your patience.           08:07 PM, 11th Dec                   Rehan                   We sincerely apologies for the inconvenience caused to you.           08:07 PM, 11th Dec                   Rehan                   We would like to inform you that as we can see you've already raised a return request on Dec 11, 2020. The Courier partner will contact you before collecting your return item. Once the item will be collected and delivered to the warehouse so after the quality check you will receive your refund within 3-5 working days to your MyCredit.           08:07 PM, 11th Dec                     elaine garcia                    so please can you update also my mobile number to the pick up team cuz i put wrong number 0563572720 that is the right one           08:08 PM, 11th Dec                   Rehan                   We would like to inform you that your request has been submitted to our courier team regarding updating your mobile number and they are closely working on it.           08:10 PM, 11th Dec                     elaine garcia                    ok thanks           08:11 PM, 11th Dec                   Rehan                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:11 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1862332