Subject: Ticket Assigned - Conversation with jennilyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 21:16:52 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jennilyn jennilyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jennilyn Bot:  Hi Jennilyn ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593272423            12:57 AM, 11th Dec                   Mazin                   Hi, Thank you for contacting us. How may I help you?           12:59 AM, 11th Dec                     jennilyn                    Hi Sir, regarding my order 6248749451 (last November 28), I want refund for it.           01:00 AM, 11th Dec                     jennilyn                    because the delivery is very delayed and out of time frame.           01:01 AM, 11th Dec                     jennilyn                    I received a phone call from the courier last December 6, i tell the courier that i will not accept my order anymore because it is very delayed.           01:02 AM, 11th Dec                     jennilyn                    Hi sir, are you still there? I didn't get any response from you.           01:04 AM, 11th Dec                     jennilyn                    Hi Sir Mazin?           01:05 AM, 11th Dec                     jennilyn                    i will close this chat           01:06 AM, 11th Dec                     jennilyn                    I didn't get any response from you Sir Mazin           01:07 AM, 11th Dec                     jennilyn                    not satisfied with your service ?           01:07 AM, 11th Dec                   Asjad                   Hi, Thank you for contacting us. How may I help you?           01:07 AM, 11th Dec                   Asjad                   Sorry for the late reply           01:08 AM, 11th Dec                     jennilyn                    Hello sir           01:08 AM, 11th Dec                     jennilyn                    regarding my order last November 28, i want a refund.           01:08 AM, 11th Dec                   Asjad                   May I ask you to hold for a moment?           01:08 AM, 11th Dec                     jennilyn                    Okay           01:09 AM, 11th Dec                   Asjad                   Do you want to cancel the order right?           01:09 AM, 11th Dec                     jennilyn                    Yes sir           01:10 AM, 11th Dec                     jennilyn                    and i want a refund for it.           01:10 AM, 11th Dec                   Asjad                   We will escalate your concern to the relevant team to cancel the order asap and the refund will be initiated only after the cancellation of the order           01:11 AM, 11th Dec                     jennilyn                    Thank you sir.           01:12 AM, 11th Dec                   Asjad                   is there any thing else that we can help you with?           01:12 AM, 11th Dec                     jennilyn                    That's it only           01:14 AM, 11th Dec                     jennilyn                    Thanks           01:15 AM, 11th Dec                   Asjad                   It was a pleasure to assist you.  have a wonderful day.           01:15 AM, 11th Dec                     jennilyn                    ?           01:16 AM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1860357