Subject: New Reply Received - Conversation with om saudلله
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Dec 2019 11:28:08 +0000

Hi Asjad Hussain,  The customer has responded to the ticket.  Conversation with om saudلله  Ticket comment <div>Dear Team, <br>
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Thank you for reaching out to us. <br>
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Kindly note that we have fully delivered the order as we received it. 
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<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>24/12/2019 12:15 PM GMT+02:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#344348] - Conversation with om saudلله<br>
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<div dir="ltr">Hi Team,</div>

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Problem Statement: (Missing items)<br>
Order Date : <strong dir="ltr" style="font-weight:700">Nov 30, 2019</strong><br>
Order ID: <strong dir="ltr" style="font-weight:700">6454848017</strong><br>
Tracking ID: <strong dir="ltr" style="font-weight:700">S000306515511</strong><br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 14 items but as per the customer she has only received 13 items, Under the consignment details we can see that all 14 items has been Delivered from our side.</div>

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<div dir="ltr">We have confirmed it with our  warehouse, all 14 items were shipped from our end.</div>

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<div dir="ltr">kindly provide us with POD as how many items were delivered from your end to the customer.</div>

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The missing item is <strong dir="ltr" style="font-weight:700">161967572 - - Set of 5 - Printed Ankle Length Socks with Cuffed Hem (SAR25.00)</strong><br>
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Regards,</div>

<div dir="ltr">Asjad<span class="fr-marker" style="line-height:0">​</span><span class="fr-marker" style="line-height:0">​</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/344348