Subject: Ticket Assigned - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 23:08:17 +0000

Hi Asjad Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions dear team  ,

am raising this as am customer for centre point in uae ..

my issue is as following : 
1 - my order # 9762884289 i supposed to recieve it on Tuesday , when i received the call from the driver i informed him that am in dubai am not in abudhabi  and i agreed with him to resend it the day after ( wedneday before 15:00 as after 3 iam far away from that location and am not staying in one location after 15:00  for work purpose ) ..
2- wednesday morning i called the shipa company to check my order , they informed me that i cant receive my order on the same day  ... i had no issue about this so i informend the shipa call centre that make it on Saturday as they said no drivers are availble on thuresday and the same note was added to my order ( i informed them that i need it before 15:00 for the same reason i already mentioned ) 
3- Saterday : i called again to confirm the delievry timing + i informed the shipa agent that before one hour of the delivery timing just let the driver call in order for me to meet the driver in the required location ...because as i told them for milllion time i cant reach in seconds to that location and i have work and i dont stay in one location .. only after 09:00 pm i can be in one location ..
i received the call from the driver at 06:00 pm already i was inside abudhbai ( didnt call me before to inform that he is on the way and at 06:00 pm and that not what i told them )  ... sooo  the delievry was rescheduled for the day after ( sunday ) ...

Sunday : 
i called to confirm the same thing for the delivery timing .. the agent mashlla was so rood and he said we cant do anything we cant deliver it on Sunday as no drivers are available .. i was really mad of the way he is talking to me .. and i told him just send it back to centre point ((( and i told him clearly that ill receive it from the shop ))) and we ended the call 

i called the centre point agent as he was kind and easy to deal with .. he explained clearly that i cant receive the order from centre point as they need to cancel ..  i called the shipa directly  to check my order .. they said its already canceled ... my point here :
 - based on what he canceled it without explaining the procedures  as my request was clear as he could tell me “ please mum that we cant return so the process is to cancel  it only ( and it didn’t happen ) ???
- why the centre point agent was cooperated and he told about the process ( and that happen after the call with shipa , and the agent did whatever he wanted from his own  )   ???

and the last call was with one lady her name is mays from center point call centre .. she tried to solve the issue with shipa and she couldnt do anything at all and i accepted to reorder but without shipment option as the centre point agent was advising .. and to go for the click and deliver as i had this experience with this shipment company

and now am trying to complete my order with click and collect option but i cant ( giving me this message “ you cart is not eligible for the click and collect option”).. 

so please advise assist regarding the above and appreciate it

i need to complete my order as no justification why i cant go for click and collect  

 

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