Subject: [Confluence] LMOD Projects > Support Escalation Paths
From: "David Bell (Confluence)" <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 01:28:33 +0000 (UTC)

There's 1 new edit on this page

Support Escalation Paths

David Bell edited this page

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Internal Teams

Team

FAQ

Contact

Corporate/B2B

When a customer contacts us on behalf of their business asking for a deal for their employees/members/students etc., or to restart a previous deal.

Please be sure to include the customer's business location (country) when contacting Nate and Stef.

Please forward straight to Nate Garven ([email-masked]) & cc in Stef Tovar ([email-masked]), and close the ticket.

Content

Review the FAQ LMOD CONTENT FAQ

Feedback and questions for LMOD videos/workouts/releases:

Feedback on LMOD releases

Specific questions on which workouts to do or where to start

Specific questions on equipment needed for workouts

Nat Buchan:[email-masked]

Music

Feedback and questions for LMOD Music:

Licencing

General feedback

Kendall Farmer (Music Licensing Manager) - [email-masked]

Marketing

Unsolicited recommendations and feedback about the product

Customer experience ( Purchase, Checkout, website(UX), Service etc)

FB group/ Social Media related feedback

Erin Kerr (Lifecycle Marketing Specialist) - [email-masked]

Reseller and Affiliate Customers

Reseller customers have come to us via their club. Their billing relationship is with their club and they've been set up on our platform with an activation code.

If a customer has a billing question, or would like to cancel please refer them to their club. We cannot cancel or update their subscription as we don't own the billing relationship.

Stef: [email-masked]

Foreign Language

When we are unable to provide amicable service to a customer reaching out to us in a foreign language

Please provide Jeremy with the language the ticket is written in and region where the customer is based so he can direct it to the correct team.

please direct the ticket to

Jeremy: [email-masked]

Community and Social Media

For questions regarding the Facebook Group

email Vittoria: [email-masked]

Finance and Tax

For Global Tax questions

please forward the request to Jeremy Carreon: [email-masked]

Partnerships queries from Influencers

Instagram / blog and Podcasts etc.

Forward opportunities Anna St. George to vet: [email-masked]

Piracy/Copyright Reporting

LMOD on YouTube etc.

If you come across any counterfeit LES MILLS product including LMOD or unauthorized activity please report it here.

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