Subject: [Confluence] LMOD Projects > LMOD Support Escalation Paths
From: "Damien Fahy (Confluence)" <[email-masked]>
To: [email-masked]
Date: Thu, 5 Nov 2020 22:38:26 +0000 (UTC)

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LMOD Support Escalation Paths

Damien Fahy edited this page

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Please forward straight to Nate Garven ([email-masked]) & cc in Stef Tovar ([email-masked]), and close the ticket.

Ecommistry / Axii

For unknown issues Jira tickets may need to be created, before one is raised do the following:

Check the LMOD - Platforms (LD) Jira board - filtered by bugs and support related issuesthe Media Focus Area - Acquisition- JIRA board

Ask the PO about the issue as it may already be known and not yet added in Jira

If given the go ahead or the PO is not available and there is an obvious bug create a ticket (Steps creating a Jira ticket here)

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