Subject: [Confluence] LMOD Projects > LMOD Support Escalation Paths
From: "Melissa Stone (Confluence)" <[email-masked]>
To: [email-masked]
Date: Tue, 1 Sep 2020 00:28:23 +0000 (UTC)

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LMOD Support Escalation Paths

Melissa Stone edited this page

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Email: [email-masked]

Equipment

Questions and escalations for the equipment team:

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If urgent, email [email-masked]

Refunds

LMOD support processes approved refund requests for equipment bundles that include an LMOD subscription. The refund request is approved by the local equipment team who then lodges a request for a refund with LMOD support who processes a refund for the specified amount from within Magento. For a full refund that includes the refunded customer's LMOD subscription, LMOD support will cancel & revoke the customer's LMOD subscription. For any urgent queries, please escalate to [email-masked] and/or the local equipment team

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