Subject: New Reply Received - new subscription
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 17:53:19 +0000 (UTC)

Hi Olesia Dhas,  The customer has responded to the ticket.  new subscription  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi – apologies it’s under <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> </div>
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<div class="MsoNormal">I do not have billing because my gym is providing the service today</div>
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<div class="MsoNormal">Thanks! </div>
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<div>From: LES MILLS On Demand &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, May 14, 2020 3:08 PM<br>
<b>To:</b> Simmons, Julie &lt;[email-masked]&gt;<br>
<b>Subject:</b> EXTERNAL: Re: new subscription</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Julie,<br>
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Thank you for reaching out to Les Mills On Demand.<br>
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We cannot find an account associated with your email address: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>. Is there a chance you used a different email address or that your email may have been entered incorrectly when registering?<br>
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You can send us the last four digits of your credit card and the post code for the billing information and we can work to locate your account that way.<br>
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We do apologize for any inconvenience and look forward to assisting you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
LMOD Support</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 14 May at 9:45 AM
<span class="separator">, Simmons, Julie &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hello, I have a free subscription through my gym, but I am canceling the gym and want to subscribe to annual Les Mills OnDemand billing. It will not let me in the system
 because I have active all access through my gym. Are you able to help me remove that / register for personal subscription?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks!
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Julie Simmons</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Lead, Change Experience
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#4BCD3E'>The People Office | Workforce Transformation</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>T:</span></b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#767171'>  904.860.8198</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>E:</span></b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#767171'> 
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4BCD3E'>FIS
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>233073:230889</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender
 immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.
</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/233073