Subject: New Reply Received - Password Requirements
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 00:22:36 +0000

Hi Olesia Dhas,  The customer has responded to the ticket.  Password Requirements  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">Hi Olesia</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">Thank you very much for your quick response.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">Can you please specify the available characters?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">I tried using “_” (under bar) but it didn’t accept.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">It would be very helpful for users to know the exact characters available.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック"><br>
Thanks again!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">Sho</span></div>
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<div class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph"><span style="font-size:11.0pt;font-family:游ゴシック">新井翔<span lang="EN-US"> | Les Mills Japan</span>合同会社　カスタマーエクスペリエンスマネージャー<span lang="EN-US"></span></span></div>
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</span><span style='font-size:11.0pt;font-family:"游明朝",serif;color:#222222;background:white'>東京都千代田区内幸町<span lang="EN-US">2-1-6</span>　日比谷パークフロント１７階<span lang="EN-US"></span></span>
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<div class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック">T:
<span style="color:black">03-6823-4100</span>| M: 080-4087-3577| F: 03-6684-1020 | [email-masked]</span></div>
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<div class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph"><span lang="EN-US" style="font-size:11.0pt;font-family:游ゴシック"><a href="https://www" rel="noreferrer">https://www</a>.<a rel="noreferrer"><span style="color:#0563C1">lesmills.com/jp</span></a>/</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> LES MILLS On Demand &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, May 14, 2020 7:52 PM<br>
<b>To:</b> Sho Arai &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Password Requirements</span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Sho,</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thank you for reaching out to support.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Password special characters is a selection of punctuation characters that are present on standard US keyboard and frequently used in passwords. There are: "
 @ % # ! &amp; ( $ ^ etc. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Why do we need to use special characters for the password? Simple answer is that passwords that use special characters are more secure than ones that don't.
 You need to understand that passwords that use special characters would be more difficult to crack.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope this helps! Feel free to reach out if you have any further questions.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,<br>
Olesia<br>
LMOD Support</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 13 May at 8:29 PM
<span class="separator">, Sho Arai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear Support</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have been contacted by our partner that the new password requires special characters as shown attached.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you please identify what these characters are?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you in advance.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>With regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sho</span></div>
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<div><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Please tell us what you think of your support experience.</span></b></div>
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</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/232681