Subject: New Reply Received - Free 60 days
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Thu, 14 May 2020 05:20:48 +0000 (UTC)

Hi Olesia Dhas,  The customer has responded to the ticket.  Free 60 days  Ticket comment <div dir="ltr">
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<div>Thanks.</div>
<div>If I decide to keep it going past the 22nd of May will the payment come off 
my credit card? Also how much does it cost?</div>
<div>Thanks</div>
<div>Jenny</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <a title="[email-masked]" href="mailto:[email-masked]" rel="noreferrer">LES MILLS On Demand</a> 
</div>
<div>
<b>Sent:</b> Thursday, May 14, 2020 7:30 AM</div>
<div>
<b>To:</b> <a title="[email-masked]" href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </div>
<div>
<b>Subject:</b> Re: Free 60 days</div>
<div> </div>
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<div dir="ltr">
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><span rel="tempredactor">Hi Jenny, </span></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><span rel="tempredactor"><br></span></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif' dir="ltr">We are sorry to see you go. You can cancel at any point, and still have 
access for the remainder of your free trial. Your free trial will end on May 22, 
2020. To cancel please follow the steps below. Your subscription will remain 
active until this is done.  </div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><span style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><br></span></div>
<div><strong><u>Cancellation Steps</u></strong></div>
<div> </div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>These 
steps are for customers that subscribed and provided payment details to Les 
Mills On Demand. If you pay for your subscription through a club or partner, 
please cancel through that same channel. </div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'> </div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>1. 
<a style="BACKGROUND-COLOR: rgb(255,255,255)" href="https://www.lesmillsondemand.com/en_nz/customer/account/" rel="noreferrer" target="_blank"><span style="FONT-WEIGHT: 700">Click here</span></a> to sign in 
and see details of your current subscription</div>
<div> </div>
<div>2. Select <strong>CANCEL </strong>located beside the subscription</div>
<div style='FONT-FAMILY: -apple-system, blinkmacsystemfont, "Segoe UI", roboto, "Helvetica Neue", arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif; LINE-HEIGHT: 18px'> </div>
<div style="LINE-HEIGHT: 18px"><img title="image" class="fr-fic fr-dii" style="WIDTH: 549px" alt="image" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6097300006/original/TKONg7HQrhPuial7EPvzTdEHS3dt-3bnQw.png?1575937989" height="171" data-id="6097300006"></div>
<div style="LINE-HEIGHT: 18px"> </div>
<div style="LINE-HEIGHT: 18px">3. Follow these steps to complete and confirm the 
cancellation:</div>
<div> </div>
<div style="LINE-HEIGHT: 18px"><img class="fr-fil fr-dib" style="WIDTH: 1388px" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6106027091/original/IDHMO5PT2Mg_gyY06pIpQk_NK-7JdTASPA.png?1588048439" height="611" data-id="6106027091" data-height="611"></div>
<div style="LINE-HEIGHT: 18px"> </div>
<div style="LINE-HEIGHT: 18px"><span style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>4. 
We will confirm your subscription cancellation via email. </span></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'> </div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong><u>Questions</u></strong></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong><br></strong></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong>How 
do I re-subscribe?</strong></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>
<ul>
  <li>We'd love to see you again in the future - please follow <a href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000230314-how-to-re-subscribe-to-les-mills-on-demand" rel="noreferrer" target="_blank">these steps</a> to re-subscribe</li>
</ul>
</div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong><br></strong></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>
<div><b style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>I 
forgot my password can you help?</b></div>
<ul style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>
  <li>
<span style='FONT-FAMILY: "Source Sans Pro", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>To 
  reset your password please</span><a style="" href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000230315-how-do-i-reset-my-password-" rel="noreferrer"> visit this 
  page</a><span style='FONT-FAMILY: "Source Sans Pro", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'> 
  and follow the steps.</span> </li>
</ul>
</div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong><br></strong></div>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'><strong>Am 
I eligible for a refund?</strong></div>
<ul>
  <li>We do <u>not</u> offer refunds once purchased. Simply cancel your 
  subscription yourself and you will receive no further charges. You will 
  continue to have system access until the end of your paid for period.  
  </li>
<li>LMOD is a subscription service where you pay up front for access to the 
  platform for a certain time period.  
  </li>
<li>Our monthly and three monthly subscriptions are recurring, meaning that at 
  the end of each period you will pay for the next period. Our yearly 
  subscription will roll onto the monthly subscription when complete. 
</li>
</ul>
<br><b style='FONT-FAMILY: "Source Sans Pro", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>I've 
followed the steps and there is no option to cancel, why is this?</b><br>
<div style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>
<ul style='FONT-FAMILY: "Helvetica Neue", helvetica, arial, sans-serif, "Helvetica Neue", helvetica, arial, sans-serif'>
  <li>This would indicate that you did not subscribe direct. 
  </li>
<li>If you subscribed and pay through a club or partner, please go through 
  that same channel to cancel. 
  </li>
<li>If you have been given temporary access within your gym app (you have a 
  module called Virtual Workouts) due to the COVID19 situation, you will be 
  notified and automatically cancelled when this temporary access expires. 
</li>
</ul>
<div> </div>
</div>
</div>
<div dir="ltr">Kind regards,</div>
<div dir="ltr">Olesia<br>LMOD Support<br>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 13 May at 3:10 AM <span class="separator">, Jenny and Scott Wood &lt;[email-masked]&gt; wrote: 
  <div dir="ltr">
  <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
  <div>Hi</div>
  <div>I am a Les Mills member and I currently have the free Les Mills on demand 
  deal for 60 days.</div>
  <div>Could you tell me on what date my deal ends please? Also , will it just 
  stop at the 60 days or do I need to let you know if I want to stop it?</div>
  <div>Thanks</div>
  <div> </div>
  <div>Jenny Wood</div>
</div>
</div>
  <div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br>
  <table style="BORDER-TOP: #d3d4de 1px solid; COLOR: #000000">
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      <td style="WIDTH: 55px; PADDING-TOP: 13px"><a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" rel="noreferrer" target="_blank"><img style="HEIGHT: 29px; WIDTH: 46px" alt="" src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png" width="46" height="29"></a></td>
      <td style="FONT-SIZE: 13px; FONT-FAMILY: arial, helvetica, sans-serif; WIDTH: 470px; COLOR: #41424e; PADDING-TOP: 12px; LINE-HEIGHT: 18px">Virus-free. 
        <a style="COLOR: #4453ea" href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" rel="noreferrer" target="_blank">www.avg.com</a> 
  </td>
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</tbody>
</table>
</div></span>
</blockquote>
</div>
</div>
<div class="freshdesk_satisfaction_survey">
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<hr style="BORDER-TOP: #ccc 1px solid; HEIGHT: 0px; BORDER-RIGHT: 0px; BORDER-BOTTOM: 0px; BORDER-LEFT: 0px; MARGIN-TOP: 20px">
<span style="FONT-FAMILY: arial, sans-serif; FONT-WEIGHT: bold; COLOR: #333">
<div>Please tell us what you think of your support experience.</div></span>
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    <td style="HEIGHT: 8px; BORDER-RIGHT: #fff 2px solid; WIDTH: 14.28%; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: #f1db16"></td>
    <td style="HEIGHT: 8px; BORDER-RIGHT: #fff 2px solid; WIDTH: 14.28%; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: #e7340f"></td>
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    <td style="BORDER-RIGHT: #fff 2px solid; WIDTH: 14.28%; PADDING-BOTTOM: 16px; TEXT-ALIGN: center; PADDING-TOP: 16px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: #e6efdd">
<a style="TEXT-DECORATION: none; PADDING-BOTTOM: 5px; PADDING-TOP: 5px; PADDING-LEFT: 5px; MARGIN: 0px; DISPLAY: block; PADDING-RIGHT: 5px" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/6c26290b2d3f964dc1db7be6770c165a/extremely_happy/new" rel="noreferrer" target="_blank">Awesome</a> </td>
    <td style="BORDER-RIGHT: #fff 2px solid; WIDTH: 14.28%; PADDING-BOTTOM: 16px; TEXT-ALIGN: center; PADDING-TOP: 16px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: #fdfae2">
<a style="TEXT-DECORATION: none; PADDING-BOTTOM: 5px; PADDING-TOP: 5px; PADDING-LEFT: 5px; MARGIN: 0px; DISPLAY: block; PADDING-RIGHT: 5px" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/6c26290b2d3f964dc1db7be6770c165a/neutral/new" rel="noreferrer" target="_blank">Just Okay</a> </td>
    <td style="BORDER-RIGHT: #fff 2px solid; WIDTH: 14.28%; PADDING-BOTTOM: 16px; TEXT-ALIGN: center; PADDING-TOP: 16px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: #fce3e0">
<a style="TEXT-DECORATION: none; PADDING-BOTTOM: 5px; PADDING-TOP: 5px; PADDING-LEFT: 5px; MARGIN: 0px; DISPLAY: block; PADDING-RIGHT: 5px" href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/6c26290b2d3f964dc1db7be6770c165a/extremely_unhappy/new" rel="noreferrer" target="_blank">Not Good</a> 
</td>
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</blockquote></div>  https://lesmillsondemand.freshdesk.com/helpdesk/tickets/232020