Subject: New Reply Received - sign up email not being sent to my email address
From: LES MILLS On Demand <[email-masked]>
To: [email-masked]
Date: Sun, 10 May 2020 10:50:26 +0000 (UTC)

Hi Olesia Dhas,  The customer has responded to the ticket.  sign up email not being sent to my email address  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dianne Sweeney</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Last 4 digts from credit card *** 4341</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">0602 post code for billing details</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hope fully this will help locate the account.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sorry – not sure what I did wrong to create this mess!!.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><br>Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Di Sweeney</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">027 275 1368</span></div>
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<div>From:<span lang="EN-US"> LES MILLS On Demand &lt;[email-masked]&gt; <br><b>Sent:</b> Saturday, 9 May 2020 7:46 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: sign up email not being sent to my email address</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Di,<br><br>Thank you for reaching out to Les Mills On Demand.<br><br>We cannot find an account associated with your email address: <a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#183247;background:#F8F9FA;text-decoration:none'>[email-masked]</span></a> Is there a chance you used a different email address or that your email may have been entered incorrectly when registering?<br><br>You can send us the last four digits of your credit card and the post code for the billing information and we can work to locate your account that way.<br><br>We do apologise for any inconvenience and look forward to assisting you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>LMOD Support Team</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 3 May at 3:46 PM <span class="separator">, Di.sweeney &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi There</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Can you please cancel my registration.  There is obviously an error somewhere in my application / email address.  I cant even log on to cancel.  If you can do this for me please.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>I will retry signup in a few weeks time once return to work has settled down.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks anyway.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Di Sweeney</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> LES MILLS On Demand &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Saturday, 2 May 2020 11:07 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> We hear you! - sign up email not being sent to my email address</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Di.sweeney,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Thanks for reaching out to LMOD support.</span></div>
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<i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please note due to overwhelming demand we are currently receiving a high volume of support requests and as a result it may take us longer to get back to you than usual. </span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We hope to help resolve your query soon, and apologize for any inconvenience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In the meantime you may find the following helpful:</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Signing in to TV Devices:<br></span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you're having trouble signing into your TV Device (Roku / Firestick / Xbox / AppleTV), <a href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000230325-how-to-activate-les-mills-on-demand-app-on-my-tv" rel="noreferrer">click here</a><div></div></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Signing in to Mobile or Tablet:<br></span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you're having trouble signing into phone or tablet, <a href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000230321-how-to-log-in-out-on-your-mobile-or-tablet" rel="noreferrer">click here</a><div></div></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Payment:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> <br>If you need to update your payment information, follow <a href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000083641-how-to-update-payment-details" target="_blank" rel="noreferrer">these steps</a><div></div></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Cancellation:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> <br>If you need to cancel your subscription, follow <a href="https://lesmillsondemand.freshdesk.com/support/solutions/articles/6000230326-how-to-cancel-your-les-mills-on-demand-subscription" target="_blank" rel="noreferrer">these steps</a><div></div></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Something else?:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> <br>For more useful tips, check out our Help page <a href="https://www.lesmillsondemand.com/en_us/faq/" target="_blank" rel="noreferrer">here</a><div></div></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Cheers,<br>The LES MILLS On Demand Team<br><br><b>PS. </b>Yes, I'm an automatic email! However, the person that responds to you next won't be a robot, they'll be one of our amazing Les Mills On Demand support crew <br> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>218611:230889</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<div><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Please tell us what you think of your support experience.</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://lesmillsondemand.freshdesk.com/support/custom_surveys/20c5904b8b375c958f653a9dba7caf54/extremely_happy/new" target="_blank" rel="noreferrer"><span style="text-decoration:none">Awesome</span></a> </span></div>
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