Subject: RE: Access Blocked
From: Damien Fahy <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Charlotte Jansen <[email-masked]>, Dimitry Lozitskiy <[email-masked]>
Cc: George Lieberman <[email-masked]>, lesmills <[email-masked]>
Date: Wed, 15 Apr 2020 01:58:21 +0000

Hi Deeksha,

Can you confirm you are using [email-masked]<mailto:[email-masked]> , which is case sensitive i.e. LMOD

We are having issues replicating this, can you share a video/ screenshot of what you are getting? Worth also refreshing your browser cache

Cheers
Damien

Damien Fahy | Product Owner
Les Mills International | [email-masked]
tel +64 9 366 9900 | www.lesmills.com
From: Damien Fahy <[email-masked]>
Sent: Wednesday, 15 April 2020 11:44 AM
To: Deeksha Dadu <[email-masked]>; Charlotte Jansen <[email-masked]>; Dimitry Lozitskiy <[email-masked]>
Cc: George Lieberman <[email-masked]>; lesmills <[email-masked]>
Subject: RE: Access Blocked

Hi Dimi,

Not sure why Deeksha is not getting access – I am unable to replicate; can you take a look for us?

Cheers
Damien

Damien Fahy​
 |
Product Owner
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 9 366 9900<tel:+64%209%20366%209900>
 |
www.lesmills.com<http://www.lesmills.com>
<https://watch.lesmillsondemand.com/browse>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 April 2020 10:57 PM
To: Damien Fahy <[email-masked]<mailto:[email-masked]>>; Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: George Lieberman <[email-masked]<mailto:[email-masked]>>; lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Re: Access Blocked

Hi,

Thanks for your prompt reply but I am still getting the same error of incorrect username and password. Not sure why that is happening..

Regards,
Deeksha

From: Damien Fahy <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 April 2020 at 2:18 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: George Lieberman <[email-masked]<mailto:[email-masked]>>, lesmills <[email-masked]<mailto:[email-masked]>>
Subject: RE: Access Blocked

Hi Deeksha,

No worries, I tried and it seems to have recovered, there must be a period where it locks out all users.

Can you try again?

Thanks
Damien

Damien Fahy​
 |
Product Owner
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 9 366 9900<tel:+64%209%20366%209900>
 |
www.lesmills.com<http://www.lesmills.com>
<https://watch.lesmillsondemand.com/browse>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>
From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 April 2020 3:05 AM
To: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Cc: Damien Fahy <[email-masked]<mailto:[email-masked]>>; George Lieberman <[email-masked]<mailto:[email-masked]>>; lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Access Blocked

Hello Damien,

Hope you are doing well.

The access to the following link got blocked for us because an agent entered wrong password multiple times. Could you please reset the password for us? Below is what you we were using until now. Apologies for the trouble.

 https://lookup.prod.lesmillsondemand.com<https://slack-redir.net/link?url=https%3A%2F%2Flookup.prod.lesmillsondemand.com>
username [email-masked]<mailto:[email-masked]>
password Use: BodyPump123

Thanks

Regards,
Deeksha