Subject: Ebay - Freshdesk Signature
From: Adithya Srivastava <[email-masked]>
To: Nusan Dubey <[email-masked]>, Akash Sharma <[email-masked]>, Olesia Dhas <[email-masked]>, Gaurav Gupta <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 12 Mar 2020 01:29:04 -0700 (MST)

Team, 

Please make sure to send Ebay replies with the below signature, without any FAIL. 

Best Regards 
Name* 
Marketplaces Customer Care, ReturnOutlet (Or whatever the marketplace you are in) 

Also, make sure to check order and fill the order related details in the ticket whenever you see something like: 
in the ticket. Just copy the transaction ID and search in SellerCloud to check the specific order. And make sure to check all the notes in SC before composing the reply. 

You can search the Ebay orders with Ebay User Id, Transaction ID, Tracking Number, Email ID, Name. However the easiest method is to use the Transaction ID. 

Regards 
Adithya Srivastava